Solved
Ultimate team account deleted
Played yesterday got all my pre order packs and points , spent some points and built a team , when I logged in today , it’s a brand new ultimate team and I have no packs or points
Hi @jrizzy1
First to check do you remember getting any message or error code after this happened?
If not, let's try the following first:
- Make sure you have the latest software update.
- Perform a power cycle.
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Unplug any devices attached to the USB slot.
- Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
- Troubleshoot your connection to EA games
- Open you're Xbox NAT Type
- Clear the MAC Address.
- From the Xbox dashboard, click Settings, then go to All Settings.
- Go to Network, then Network Settings.
- Click Advanced Settings, then Alternate MAC address.
- Select Clear, then restart your Xbox.
Thanks!
