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Ken_Stallings's avatar
Ken_Stallings
New Novice
12 hours ago

Madden NFL 26 Superstar Data Retrieval error

There is an ongoing issue with Madden NFL 26 Superstar game mode.  Several discussions have already been initiated regarding issues related to data retrieval and overall server related issues.  Some have even been closed with EA Sports claiming that the issue was resolved.  But, it has not been.  It has now just happened to my own experience.

Sequentially, the game boots up on my XBox X/S console and successfully links with the EA server.  Then I attempt to start Superstar mode, but each time I get two error messages.  The first that pops up reads:  "There was an error retrieving the data.  Please, try again later."  Within a split second of that message appearing a second error message pops up overtop of it reading:  "You have lost your connection to the EA Servers.  You will be unable to access any online features until you sign in to the EA Servers again.  See ea.com/unable-to-connect for additional information."

Then, when the game automatically reverts to the main menu, it shows I am disconnected to the server, but I am able to successfully reconnect.  However, any additional attempts to open Superstar repeats the same cycle of outcomes.  Superstar will not open.  

This appears to be another manifest of the overall server related issues impacting Superstar mode that have frustrated EA customers since October.  This is unacceptable, and since they start happening well after the timeline for seeking a refund, it seems EA is leaving paying customers out in the cold.  This is not acceptable conduct.

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