Missing 2,000 Blitz Bolts From Pack - Case #230996601

Hi EA, I purchased the 2x 89+ Autumn Players pack during the Blitz promo using 1,200 of my 5,850 Madden Points. The pack advertised 3,000 Blitz Bolts but I only received 1,000.

Case #230996601 was escalated to the Live Content Team, but the promo is still ongoing. I’ve attached screenshots of the pack description and proof of receiving the 1,000 Blitz Bolts instead of the 3,000 that was advertised.

Can the missing 2,000 Blitz Bolts be credited to my account before the promo Ends? Any updates would be great appreciated.