Purchased a “2 pack” pack and didn’t receive them. “Snap Elite Pack”

Good morning, yesterday I purchased a “2 Snap elite packs” Pack from the store for 60K Coins

it didn’t give me the packs, it just shows that I have 2 unopened packs, but when I try to open them it doesn’t show they’re there.  

PSN: AlleyOOP_Jalen