Deluxe Edition - Pre-Order no longer showing as ‘owned on Xbox’

Oh, I got an email....saying to go ahead and install. If only it actually worked. 

I know this old but for me it does show up in my billing history as completed what should I do 

I bought the MVP bundle and currently own and can play NCAA26 but can not play madden 26. It says manage and that I own it and I even have madden downloaded. However when I open madden it asks if I own the game. Please fix.

EA kent, 

This is the exact same issue as last year.  I know at least a dozen people who bought the MVP, it doesnt work for a single one of us. 

EA Kent, I see that I own the bundle but it's not letting me download Madden. My first order was cancelled but when I noticed I resubmitted it a month ago to be sure id have both games. CFB 26 had been playing for a month now, why can't I access Madden though I've already paid for both games?

What if it is showing in our previous purchases and I've been able to play College fine?

You can’t be serious… there are a ton of people that preordered the MVP and cant get into the game because it says we don’t own it. I have played college football 26 for a month now, this would mean the preorder processed because I have college football which is part of the MVP bundle which also included Madden 26.

So let’s move beyond the bs “payment processing” idea and let’s try to get an answer because you guys are making millions and can’t deliver….. year after year, after year, after year. 

Checked my email everything is good and still can’t play the game I purchased