Community ManagerHey cgprevolution57,
If you look at your order history does it show Madden NFL 26 there? If the pre-order processed it should show that you own the game there.
If you aren't seeing it there, there's a chance that the pre-order may have been cancelled or wasn't able to process. I'm afraid that isn't something that we can look into from our side though, since it would be in the Xbox billing system. It may be best to check and see if they sent you any emails about the pre-order recently.
I know this old but for me it does show up in my billing history as completed what should I do
Same here
Xbox and EA just keep saying it will work on the 7th
