Game breaking bug

I am unable to play because of a game breaking bug that affects all modes of play. Offense pre snap is stuck on viewing Xfactor abilities, no buttons on the control will fix this.

I have tried every fix posted on line, I have uninstalled and deleted all of my data, tried to reinstall and it comes up the same way.

Playing defense works because the cpu hikes the ball, but nothing I have tried will fix the bug. When I take over on offense, the bug is still there and I am unable to get the game to take any input from the controller pre snap. I am forced to either take multiple delay of game penalties, I tried to see if it would reset, it does not, or cancel out of the game.

i have been trying to fix this for for over a week and a half. I spent a decent amount of $$ on Ultimate team and am basically faced with giving up on the game for the rest of the season.