Forum Discussion

steelheadzchris1's avatar
steelheadzchris1
Seasoned Hotshot
3 days ago

Auction House Ban

ea please help, i have done nothing wrong. it is impossible to get any customer service

I turned on the game today 9/5/2025 to see that ALL my coins which was OVER a million have been removed and i am BANNED from the auction house. I have done NOTHING wrong. I have violated no rule nor have i EVER used a 3rd party for coins. I have never given coins to others nor traded. I have done NOTHING but what is within the game. I have bought and sold items on the auction house as i and EVERYONE else has done for the ENTIRETY of the Madden franchise. I have simply bought cheap cards and sold them for a higher price as i have always done, COMPLETELY within the confines of the game. I can ONLY assume this is some kind of technical glitch of a faulty detection method. I expect that my coins will be returned and my ability to use the auction house will be restored promptly. Thank you for resolving this. how many others have been affected by this false ban ? what do we do about it ?

7 Replies

  • . I have appealed and havent even gotten an acknowledgement that its been received. Ive looked online and apparently this has been a known issue with the automated system. It senses you are doing something nefarious when you are not. In my case i have simply been sniping cards, buying low and selling high, which is in FACT the nature of an auction house. To make matters worse EA makes it impossible to get any resolution. The auction house is my only means of remaining competitive as i do not spend money on the game. If they dont resolve this they might as well give me a refund

  • steelheadzchris1's avatar
    steelheadzchris1
    Seasoned Hotshot
    2 days ago

    DAY 2 - 9/6

    Well its DAY 2 of being falsely accused and i am far being alone. Looks like there are many others that this is happening to. I WILL NOT STOP, I WILL NOT GO AWAY, I HAVE DONE NOTHING WRONG.

    So far i have heard nothing from EA. Not even a verification they have received my case. Just to review i had my coins taken away and i am banned from the auction house. I have NOT used a 3rd party or distributed coins in ANY way. For 2 weeks now i have done nothing but buy TOTW 82's for 33K and sold them for 39K. THATS IT !  Should be easy to check but EA cant be contacted in ANY way. They falsely accuse you and then give you no recourse to address them. Im guessing as in cases from the past arbitration will be at hand. Apparently its in the TOA that we sign at the beginning of the game.

    EA please fix this and as for the forum assistants i have read multiple times your answers to multiple people that you can do nothing. When this is an obvious glitch in the EA system effected a lot of people im sure you can tell someone, somebody, somewhere

  • GoonLife13's avatar
    GoonLife13
    Seasoned Newcomer
    2 days ago

    I got notified 2 days ago with someone saying there looking into my case but haven’t heard anything yet 

  • this ridiculous ! i mean its one thing if were doing something wrong but i have merely been buying low cards and selling them higher. The purpose of an auction house. I cant afford to buy coins from a 3rd party or any where else for that matter. I assume you just opened a case thru EAhelp ?  that seems to be the only recourse. I have heard nothing

  • SJx408's avatar
    SJx408
    Rising Newcomer
    2 days ago

    This happened to me i submitted an appeal took about a week and they insisted i was involved in coin distribution which i was not so all my coin was wiped and i was banned from auction. I contacted support and had them delete the whole account out of frustration 

  • well from what im reading online this has happened to a TON of people and very few of them get overturned. I wish i had done something wrong cause then i would have myself to blame LOL. I used the auction house for its intended purpose and now the game is ruined for me only a month into the game. What a waste of $90. Might as well had wiped my butt with it

  • DAY 3 - 9/7

    Well day 3 and nothing from EA, no surprise. From everything im reading it is highly unlikely they will undo this. Well i didnt but from a 3rd party and i didnt transfer coins to anyone else. I bought cards and then sold them on the auction house thats it. So at the very very least it would be nice if EA could take the time to explain to me exactly what i did do so i know NOT to do it again. Hard not to do something when you dont know what is it your not supposed to do LOL

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