Challenges not working

Every single time I have tried to play the challenges I get frozen on a background screen, I will attach what I get stuck on and I have gone through ea support and nothing has helped. Numerous updates have come out and it still is not fixed. I tried the challenges on my other account and they worked perfectly fine but on the account that I have spent money on and have my team on the challenges do not work. I find it unfair that others can complete the challenges and get the rewards while I can’t. The support team is useless and has not helped with this situation and keep saying they are working on it but they aren’t. It’s not my console because my other account works perfectly fine.

I attached what I get stuck on everytime I try to play challenges