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JustQuitBro661's avatar
JustQuitBro661
Rising Novice
1 day ago

EA took my money. For real.

I've been playing Madden football since 1988. I have spent money buying madden and spending real money at the MUT store thus making you money. I’ve recently been banned from the auctions house on MUT and now MUT completely because I have apparently violated the ToS. The problem is the system wont tell me what I have done exactly. They list a bunch of stuff which I have not done (other than buy cards low and sell them higher at the auction house). There are major streamers on Twitch that teach and do the same thing yet they do not get banned.

I LOVE Madden football. This is my ONLY violation I have ever had on ANY game (they wont tell me exactly what I have done). Its possible I may have been hacked. To be banned 100% from MUT and the auctions house doesn't seem just or fair.

I’m asking to give your company money again. I want to play MUT but have been banned 100% now. And they took all my coins which some of which were made through spending real money. If buying cards and selling them again is against Tos I understand now and have learned my lesson.

I’m simply asking to be able to play Madden MUT again and have access to the auction house. You can't realistically play MUT competitively without access to the auction house. 

Sorry for the long email. My Xbox name is Justquitbro7 and my EA account name is Boatsanhoes661 I think.

Thank you for your time,

 

 

2 Replies

  • A this point i have exhausted my ways TO CONTACT EA sports. Even tried tried contacting senior management and the man who oversees this forum. 

    We can file a class action lawsuit but we need an attorney and more plaintiffs would be better. Im sure we are not the only ones.

  •  

    Let me follow up right behind you…..

    THIS IS EXACTLY MY STANCE ON THE GAME IN ITS CURRENT STATE

    Ive been playing Madden since Madden ‘94 on SEGA and this is exactly how I felt (1st ban) and feel now because I’ve just been issued a permanent ban also when I tell you are spot on with this email. So I’ll follow up with you  on here and share my story from my 1st ban earlier this year during MCS.

    “Dispute Regarding Wrongful Ban and Coin Removal

    I believe my ban was unjustified. I request evidence of any actions that allegedly violated EA’s rules. I received a warning on Oct 17, 2025, yet an email on Oct 16, 2025, indicated my ban, leading to a wrongful suspension and the loss of over 2.5 million coins that I earned legitimately.

    I purchased the MVP Bundle and effectively used the 4600 Madden Points to build my MUT coins. Accusations of cheating without proof reflect poorly on EA’s business practices. Imagine investing hours into a game only to lose everything due to a hasty evaluation.

    I never bought or sold coins through third parties, nor did I use bots or disconnection methods for coin accumulation. I play with integrity and a competitive spirit. The so-called “AUTO BAN” system is flawed and needs review. I ask for clarification on how these decisions were made, as EA Help has not provided any details.

    Thank you for your attention to this matter.

    Platform: Xbox Gamertag: xMRR1GHTx

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