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Willo9981's avatar
Willo9981
Seasoned Newcomer
1 day ago

Error message When Making Pack Purchases

I keep getting an Error message when I try to buy training or coin packs. It says to contact customer service if the problem continues. What do I do?

(cm edit updated post title for vis)

6 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    13 hours ago

    Hey, folks

    I wanted to reach out to see if y'all are still getting errors when trying to make those pack purchases in the store.

    If you are, please reply to this message, that way I have them all together with a screenshot of the error and the following:

    • EA ID:
    • Platform:
    • Which console generation do you have? 
    • What is your Gamertag/PSN ID? 
    • Date/time issue occurred?
  • jhayesday7's avatar
    jhayesday7
    Seasoned Novice
    22 hours ago

    Still not fixed, but shockingly enough you can buy the store packs with real money. 

    If it's a pack issue in our favor, it's fixed in 30 minutes. Meanwhile, 12 hours later, still can't buy coin or training ultimate packs.

  • dceman's avatar
    dceman
    Seasoned Rookie
    1 day ago

    not just a ps issue i am on xbox series X having same issue

  • Ken9coop10's avatar
    Ken9coop10
    Rising Newcomer
    1 day ago

    Same for me, of purse customer service is a waste of time and nothing on twitter 

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