missing 4 season 4 event champions tokens (h2h zero chill event)

I have won the h2h zero chill event 5 times now total. in all three tiers (tier 1, tier 2, and tier 3) i have only received one champion token. i am owed 4 tokens. i have only received snow. it has been over a day since winning all of them and i have tried restarting and multiple other things. has this been happening to anybody else?

EA fix this for me please. I am owed 4 champion tokens. your help bots that claim to be "human" are of no assistance. i linked pictures of all the times i have won it with no token. also a picture of my snow count.