Snow store 93 bnd zero chill and ghost fantasy packs are missing.

Im missing my 93 BND from the weekly CPU zero chill event where u have to go 10-0 i never got it. Same issue different source

My stockings refreshed but i didnt have the “ghost of mut fantasy pack” sold for like 5k snow refresh, i opened a case and the two agents did nothing or said nothing related to the issue.

CardiacCat01​ fox908​ Have you already bought one of these? If so, you'll have to wait until January 2nd for them to be refreshed.

Deadlytwitch17​ where do you see that the cpu event gives a 93 ovr player?

All the LTDs I got from my 2nd pulling disappeared along as my 1st pick of mut mas. The 93 player I pulled also disappeared. Kinda disappointing. 

Me and my brother both bought ghost of mut  fantasy, and his refreshed yesterday though?

Lost all of my LTD from yesterday just randomly . I don't know what happened please someone get me them back 

I have not opened these at all not un any week yet.

I am missing my snow store BND pack, as well I can not complete multiple challenges for some reason, Poe & Diggs challenges will not complete for me. Can I receive advice on what’s to do here?

I didnt see it, I contacted EA after I completed the weekly CPU zero chill event where u have to go 10-0 and u get a free BND zero chill pack, I wasn't sure what i was suppose to get i just knew it was a BND player and they told me it was a 93 ovr.

Deadlytwitch17​ you do not get a 93 ovr player for 10-0 in the cpu event. you get 390 snow + this current reward player:

T'Vondre Sweat Ghosts of MUT 88 OVR - Madden NFL 26 - MUT.GG

edit: there are some reports that the reward pack is a fantasy pack which also gives the previous reward player:

Andrew DePaola Zero Chill 88 OVR - Madden NFL 26 - MUT.GG