Madden/CFB 27 crashing. Multiple cases closed without a fix.

I am writing to urgently reopen/escalate my ongoing technical issues with Madden 27 and College Football 27. I have just returned after being away for a month, and the issue remains completely unresolved.

I have been unable to play a single full game since launch day. The game consistently freezes and crashes, preventing me from even getting past the 1st quarter.

I have already completed every single troubleshooting step recommended by your team. Furthermore, I have previously submitted video evidence explicitly showing the crash happening in real-time. Despite multiple updates being rolled out for both games, the issue persists.

My previous support tickets keep being marked as "Closed" or "Resolved" even though the game is completely unplayable. Dozens of users in the EA Forums are reporting the exact same behavior.

Please review my extensive history and escalate this to a senior technical specialist. I need a definitive answer on when a functional fix will be deployed for this profile/engine conflict.

My Associated Case Numbers:

Case #256137239

Case #252935121