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atlgohan22126's avatar
atlgohan22126
New Rookie
2 days ago

Missing pre-order/deluxe edition items

I am missing my pre-order bonuses, Deluxe Edition bonuses, points, and players in Madden NFL 27.  PS5  please help cannot open a case on ea help 
playstation
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 days ago

Hey there. Thanks for reaching out. Take a look at this article for missing content in Madden 27. If that doesn't resolve this for you, use the 'Contact us' button at the bottom of that page to open a case with an advisor. They'll investigate this for you.

atlgohan22126's avatar
atlgohan22126
New Rookie
2 days ago

I did try that it wouldn’t allow me to open case I tried submitting multiple times 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    What is happening when you try to open a case?

    • atlgohan22126's avatar
      atlgohan22126
      New Rookie
      2 days ago

      EA_Aljo​ all it does is bring me back to the screen in the screenshot 

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