Same issue here. EA Play Pro through the EA app, and EA Play with Game Pass. I contacted support and they were no help. I was able to get the trial to work by signing up for yet another EA Play membership for 99 cents through Steam.
Man I'm so glad to read this because I'M having the same issue. You're absolutely right support were absolutely no help. Just saying what shouldn't be happening and no actual solution.
did you have to purchase the game through steam? cause i have it purchased through the EA app which auto dowloaded it to my xbox app and am not trying to spend 70 more dollars on this. also is it going to carry over on your normal account or is the steam version that you bought gunna be a whole acc for just this madden
