Madden 27 Companion App Roster Export Still Broken - No Response from EA

I previously replied to another thread about this issue, but I decided to open a new one in hopes that we can get some type of response or acknowledgment from the EA team.

Roster exports from the Madden 27 Companion App are still not working.

When attempting to export roster data, the app returns the following message:

"Due to unusually high server load this mode is not currently available."

The problem is that this has now been happening consistently for weeks. I've tried exporting at different times of the day and on multiple days, and the result is always the same.

Other exports are working. League Info and Weekly Stats export successfully. The issue appears to be specifically with the Roster export.

Roster exporting was also working previously, so this isn't a case of the feature never functioning. Something appears to have changed or broken on the roster export side.

This is particularly important for online franchise leagues and community sites that rely on Companion App exports. Weekly stats can still be updated, but without roster exports we cannot properly keep our league rosters and player data up to date as the franchise progresses.

At this point, we're just trying to get some acknowledgment from EA that this issue has been seen and is being looked into.

I understand that there may not be a fix or ETA available yet, but we've reported the issue and followed up multiple times without receiving a response. Even a quick confirmation that the team is aware of the problem would be appreciated.

Right now, we simply don't know if this is a known issue or if it's even on the team's radar.

Thanks.