MUT TEAM NAME feature locked after warning need help

I am completely stuck in an automated EA support loop and hoping a community manager can help  

My Madden Ultimate Team (MUT) name recently received a warning. However, instead of resetting my team name to a generic default name, the system bugged out. It left the flagged name active, but completely locked and greyed out my "Rename Team" feature.

I am now literally forced to keep playing with the exact flagged name because I have no way to change it in-game.

I have already submitted two official web appeals, but the front-line support automatically denied them. They are clearly just skimming for the word "warning" and assuming I am trying to reverse the penalty. I am NOT appealing the warning. I accept it and stated that in the appeal descriptions. I just want to comply with the rules, but the software bug is stopping me.

I need a human eye or a tier-2 tech agent who can manually reset the "Rename Team" flag on my backend profile so I can choose a clean, compliant name. Appreciate your help sincerely.