Our servers couldn’t process your request

EA has some of the worst server issues I’ve experienced. If I’m not getting disconnected in the middle of Solo Champs—usually when I’m close to finishing the game—I can barely even get into MUT.

Today, I’ve had an especially bad experience. MUT took an unusually long time to load, navigating between screens was extremely slow and laggy, and I was eventually kicked out with the message, “Our servers cannot process your request at this time. Please try again later.” Shortly after, I received another message saying that I had lost my connection to the EA servers and could not access online features until I signed in again.

These issues have also caused me to lose out on XP, packs, rewards, objective progress, and other in-game progress when I’m disconnected before completing games or when the server fails to register my progress. I’m putting time into completing these challenges and objectives, only to have that progress potentially wasted because of server issues that are outside of my control.

This has become extremely frustrating. I’ve already contacted EA Technical Support multiple times regarding these issues and have received no meaningful response or resolution.

At this point, I’d really like EA to acknowledge whether there is an ongoing server issue with Madden 27/MUT and explain what is being done to fix the repeated disconnects, slow menu navigation, and inability to access Ultimate Team.

I enjoy playing Madden, but it’s difficult to enjoy the game when I can’t reliably stay connected long enough to finish a game, earn the rewards I’ve worked for, or even navigate Ultimate Team.