SUPERSTAR BUG THEFT

I WAS TOLD BY EA TO REACH OUT BY FORUM TO RESOLVE THIS  COMPLETELY INSANE 

Hello EA Support,

I am contacting you to request a refund for the money I have spent purchasing XP in Madden NFL 26 Superstar Mode. I have spent more than $150 on XP progressing and developing my Superstar player, and my career has now become completely unplayable due to what appears to be a game-breaking bug.

After progressing through my career, I used the option to demand a trade. Once my player was traded to another team, Superstar Mode broke entirely.

I am now stuck on a week that I cannot advance past. Two separate “Play Game” options appear. When I select either option, the game does not allow me to actually play the game, and I also cannot advance the week. As a result, there is no way for me to continue the career.

This is especially frustrating because I spent over $150 on XP specifically to develop this player and progress through this career mode. That paid progression is now effectively unusable because of a malfunction within the game.

I understand that digital purchases can have refund restrictions, but this is not a situation where I simply changed my mind about a purchase. I purchased XP for a game mode that I was actively playing, and a bug within that mode has prevented me from accessing and continuing the content that those purchases were intended for.

Had I known that using a normal, built-in Superstar feature such as demanding a trade could permanently break my career and make my paid progression unusable, I obviously would not have spent this amount of money on XP.

I am therefore requesting a refund of the XP purchases associated with Madden NFL 26 Superstar Mode.

I would also appreciate this issue being escalated to the appropriate Madden team. I am happy to provide screenshots or video showing the duplicate “Play Game” options, the inability to launch the game, and the inability to advance the week. I can also provide my EA account information and purchase history as needed.

I have been a paying Madden customer, and spending more than $150 on progression only to have the career become inaccessible because of a game-breaking bug is extremely disappointing. I would appreciate EA making this right.

[Images removed, personal info visible - CM]