Just completed the big collectors series set. Got DK Metcalf, the token, and no return pack. Instead a bnd 87 Sam LaPorta randomly appeared in my items. I think the game gave me this instead of my auctionable cards back and I want the cards as I dumped 3 million coins into the set.
(cm edited title for vis)
Did the collector series and didn’t receive any of the players back.
Same here just got a bnd sam laporta that randomly appeared in my items
I saw another person saying something about this on Mut.GG in the comments of Danielle Hunters card hopefully yall can fix this soon and help them they're losing coins lmfao that's kinda messed up for them
praying y'all get a resolution quickly
Just happened to me
Community ManagerHey, folks
Update: This was passed along to the team, and it looks like, at this point, it is a sync issue just waiting for the store to play catch-up.
Can you please exit UT - then close the game.
Wait about 10 seconds, go back in, check the store - your binder and open packs.
If the pack does not show up, close the game down again completely.
Log in to the companion app, and make sure you choose the right persona if you have more than one.
Check and see if the pack shows up.
I have all of your info noted, so if it does not, we will take it from there, but for now, it is just a matter of those steps and then play a few games so your account plays sync with the store.
Thanks
EA id: sharkrugby19
Platform: Ps5
Set Completed: 86 ovr signature series champion collection fantasy pack
Rewards given: 86 ovr bnd DK Metcalf
Rewards not given: 14 tradeable 85-86 ovr collector series players
Date and time completed: 9/14/27 3:25 pm
HelloEA_Shepard i am also having this issue.
I completed the 86 OVR BND Signature Series Champion Collection fantasy pack
I received my card but did not receive the cards from the set back
i Am on Ps5, completed the set about an hour ago and would happy to provide further information via dm thank you
Community ManagerBrettmulitz I just need the screenshots or a clip if you have one. You can edit your message or just send me another one here. PMs get lost sometimes or dont come through, which is why we always ask for it here.
Thanks
EA_Shepard understood. Thanks. Here are the requested screenshots. Please let me know what else is needed. Happy to help however I can
