Hey, everyone! We've now resolved the issue with getting disconnected from MUT when completing the Tariq Woolen MCS set as well as not receiving the reward. If you're still having issues with it, or anything else, please let us know. Thanks!
Good morning @EA_Blueberry @EA_Kent @EA_Barry @EA_Illium
I am trying to redeem my MCS Tariq Woolen, but the game is crashing every time I attempt to redeem him. I have all the set pieces, but I am unable to redeem it. This has been going on all season with set rewards. I had similar issues when I was trying to complete team diamonds, champion and hero sets and it's because the set pieces that was place in them can't be upgraded. So I was able to just sell those pieces and buy the card out right of the auction house. That was my work around that issue.
Well in this case that's not possible, because these can only be redeemed 1 time and can't be auctioned.
Is there anyway you guys can just grant me the Woolen? I created the trouble ticket below, so that someone can look and investigate this issue. I also attached the image below.
Trouble Ticket Via EA Help: 135889542
Same here. It's a bug that EA refuses to acknowledge. Good luck.
I was able to get one of my upgraded cards into a set earlier this year. Had to upgrade and downgrade all the abilities manually. Haven't got it to work since.
Game is a joke. That's what happens when you have a monopoly. You don't have to care about the product.
I am having the same issue except after "our servers can not process your request at this time. please try again later." error pop up I load back into ultimate team it shows i am getting cards. The card art doesn't load in and I can't view cards. I can repeat set and still get the same problem.
I am having this exact bug. I was really looking forward to Tariq Woolen,.. will EA be fixing this "our servers cannot process your request" when doing the Woolen MCS set??
Can Customer Service just take a glance at my account and acknowledge I have all the MCS players, even extra tokens, etc.. and grant me the Woolen card in the mean time?
It's the same account linked to this ea.com user I'm posting with here. [edit: email address removed]
Thanks,
I sent an email out to EA sports and they didn't response back. This is back in early January. I found a glitch that IF you purchase any upgrades on any player and tried to redeem them later in a set then that error comes up. It making me mad too.
looks like a pc only issue. i had no problem on xbox with downgrading 2 of the 4 players and put them in the set after this.
Pc player base isn't big enough for this to catch there attention ): look like were * outta luck lads
Pretty disappointing after spending all those hours watching the streams. Customer service ought to be able to fix this via a grant of the card, right?
Having the same issue on pc. EA is trash. They took too long for the Woolen set exchange as it was and now it won't let us exchange it.. This along with all the other problems this year is gonna make it tough to buy Madden 24. Sadly I am addicted to mut.
EA pls fix
Still no response or anything it seems. By the time they fix it, even though they probably never will, the card will likely be outdated, unfortunately. At least, as a PC player, I now know that EA has never cared about us, and there's no point in continuing to watch their streams or spend money on their games.
They don't care at all and this card will be useless in a week or two. I am disgusted.
Good morning fellow PC gamers,
I was in direct message with an EA advisor/ customer service via the @EA Help twitter chat feature. Unfortunately still no update on this and to be honest they just keep giving us the same old answers, like "they are investigating" and "they have escalated the issue". But as we all experienced all year, they have not done anything to fix it and regardless how patient and polite we are to the advisor, they "do not" have the access to grant the cards to us. It's been an extremely frustrating year of madden with a bunch of issues and bugs and most of us have missed out on a lot of rewards we actually earned. I don't ever see myself ever going back to console as it's more cost efficient for me to play on PC not having to pay yearly subscription for PS+ or Gamepass, just so we can play with friend and other people online when it's free on PC. I have been playing Madden for a long time and ultimate team since 2012. If they don't give us the next gen (XBOX Series/PS5) version, I will skip Madden 24 until we get what we deserve. Again, sorry for the bad news (Tariq Woolen Set no fix yet), but just trying to keep you guys updated on this topic. Appreciate all your positive responses and validating this issue. Thank you!
***I know no one cares if I play next year on not, just personal choice because I have been a faithful Madden customer and for EA to not address our issues is frustrating and time consuming, I just wanted to give them my personal opinion on this matter, because it's really frustrating to come on here and post and bother people with these issues***
EA can let me see in the future: There is the all Madden Set that will give a 99 Player for Casper, Deion etc. Funny Thing is, NO PC Player will get that Player because I can tell you now (02/22) that the set will be broken for everyone, that upgraded or used on of the players that go in the set and taht will be pretty much EVERYONE! The only workaround to the broken set bug is to buy players in the auction house that were not upgraded and for this set (same as Tariq Woolen) there is no way to buy the players. Prove me wrong by fixing the bug EA, i would be happy, but I KNOW that won't be happening. Your support for PC is just beyond ridicilous.
It's one thing if it's a random set having this issue which of course is bad enough. But to not fix this particular set is very discouraging because we all watched like 12 hours of twitch streams to get him. Now it has gone on too long. I have also sent in a ticket to them and nothing is fixed yet. Fix it EA and fix it quickly please. Thank you and you still suck. We paid for the game and you screw us time and time again. Im not gonna sugar coat it to them for having all these problems now and throughout the year. Fix it to do what's right and I offer no thank you. This has gone on too long already. Just fix it.
@EA Can we get some actual help here?
