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KirkFitzpatrik's avatar
KirkFitzpatrik
6 years ago
Solved

96 Zeke seems to be “stuck” in a trade

I offered a Zeke for another color smash card to complete a set but never received an accepted or decline notification. Nothing is showing in either ‘My Trade Block’ or ‘My Trade Offers’. I am unable...
  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago

    @KirkFitzpatrik 

    That's really strange. If he's not located anywhere else on your roster, try contacting our Support team to see if they can verify he's still on the roster for you. My guess is that the trade may have actually process but the UI never updated. If the player is in a stuck state, they may need to have a specialist delete the item and grant it back to you. Thanks for getting back to me so quickly, btw. 

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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
6 years ago

@KirkFitzpatrik 

That's really strange. If he's not located anywhere else on your roster, try contacting our Support team to see if they can verify he's still on the roster for you. My guess is that the trade may have actually process but the UI never updated. If the player is in a stuck state, they may need to have a specialist delete the item and grant it back to you. Thanks for getting back to me so quickly, btw. 

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

KirkFitzpatrik's avatar
KirkFitzpatrik
6 years ago

@EA_Blueberry 
Back when I originally made the post I did speak with a live chat representative who told me there was nothing they could do at that time to get it fixed. At this point and I just ignore it being in my binder lol if there’s anything to do an easy fix that would be great but if not, no worries.

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