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Colterpereira's avatar
Colterpereira
2 years ago

all of my MUT coins were romeoved

this will be my second time reaching out, i’d love a response from an actual customer service person, i have been playing MUT for around 6 months now, recently i have been grinding challenges and opening trining value packs to try and up my coins, after doing all this i started to buy cards off the auction house  house and re sell them, recently i completed the UL challenge and sold the 98 ovr cris charter on the auction house for coins , after this i had around 900k, i logged in this morning and now it’s saying i have 0 because you guys think i used a third party source to buy coins, i can assure i did not, i am a 17 year old kid who is still in school with 2 sports to worry about and 1 job that pays barley over minimum wage, even if i wanted to buy coins from a third party source i can’t, my parents have all my money on a parent controled debit card. every penny i have put into this game has gone straight to EA, no other third party sources. please help me and try and get my coins back i worked so very hard for these, i don’t know how else i can prove my innocence.

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1 Reply

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @Colterpereira, 

    I'm afraid this isn't something we would be able to look into here on Answers HQ. It would be best to reach out to the Terms of Service team so they can take a look at your account. They'll need to determine if this can be reversed. 

    For more info on how you can set up a case with the TOS team check out this article on the EA Help website. 

    Since this isn't something we can help with directly, I am going to lock this thread. 

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