Forum Discussion

jdmchris097's avatar
3 years ago
Solved

Auction house still locked

Hey so basically I was coin wiped and auction banned about 2 weeks ago. On october 18th my ban was overturned in my van history and I received an email from eahelp saying they overturned it. I got my coins back that they wiped when I logged in to ultimate team but my auction house is still locked. It says feature not available and it’s locked. I tried filing a case and talking on the live chat but still nothing I just want my auction unlocked my ban is already overturned just need them to unlock it. My Xbox gamertag is -xxx CMONEY .

  • Hi @jdmchris097,  

    We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

      

    If you have checked your Ban History, please note not all Bans may appear here. If you have further questions about Bans or investigations I would recommend checking out our Help Links below. 

        

    If you have already disputed the BAN and it should have been overturned, I would recommend reaching out to our support to look at your account further. 

    • EA Help website - Live Support (Phone, Chat, Email) 
    • Twitter - Select the message icon to get assistance  

    Thanks!    

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @jdmchris097,  

    We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

      

    If you have checked your Ban History, please note not all Bans may appear here. If you have further questions about Bans or investigations I would recommend checking out our Help Links below. 

        

    If you have already disputed the BAN and it should have been overturned, I would recommend reaching out to our support to look at your account further. 

    • EA Help website - Live Support (Phone, Chat, Email) 
    • Twitter - Select the message icon to get assistance  

    Thanks!    

  • Did you ever get this situation fixed?? Ive been trying to get in touch with them about this as well because the same thing has just happened to me and I haven't been able to get in touch with anyone yet.