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@sieze_got_drip 

Much appreciated!

Looking through the DxDiag I wasn't able to spot anything that stands out as a likely cause for the issue, unfortunately. Do you play the game in Windowed mode, or are you playing in fullscreen? 

/Kent

i play in fullscreen

if we cant figure this out, can I just get a refund please?

@sieze_got_drip 

A refund isn't something we would be able to look into here on Answers HQ. If you'd like to request a refund I'd recommend getting in touch with the EA Help team so they can take a look and see if they can help out with that. 

You can find more details on how to set up a case with them over at the EA Help website. If you prefer you can also speak with them over Twitter or Facebook as well. 

/Kent