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Anonymous's avatar
Anonymous
9 years ago
Solved

backup codes

I recently changed my phone number and I'm not able to receive backup codes in order to play online. What am I to do?
  • EA_David's avatar
    EA_David
    9 years ago

    @scrilly2 In that case it looks like you'll need to reach out to support. They can detach your existing phone from the account, and add a new one if you wish. 

    http://help.ea.com/en/article/contact-ea-help/


    If you're not in the US, be sure to click the flag icon in the top right of the page to change the region.


    Thanks. 

EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
9 years ago

@scrilly2 In that case it looks like you'll need to reach out to support. They can detach your existing phone from the account, and add a new one if you wish. 

http://help.ea.com/en/article/contact-ea-help/


If you're not in the US, be sure to click the flag icon in the top right of the page to change the region.


Thanks. 

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