Forum Discussion

3 years ago

Solved

Banned for a game I never played

Starting off, I’m a sims player and have only used EA to play sims. Just recently my account has 2 active bans… one from APEX which I never played nor downloaded, I’m starting to think that I was hac...

madden nfl 23

EA_Darko
3 years ago
You will need to speak to our Terms of Service team @harmonyh21.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click Contact us at the top of any page on EA Help.

Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.

Choose your platform.

Select Manage my account, then Banned or suspended account.

Fill out any other details below.

For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.

Click Select contact option.

Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

harmonyh21

3 years ago

Honestly, this is a joke. TOS bans people for no reason and when you ask for a reason they deny. I can’t get any other help for this matter since only TOS has control over my account… So am I going to get a refund for all the DLC I bought with them or they’re just going to take my account and leave me stranded ? If they found something they should provide proof, they can even look at my records and see I haven’t been on my account prior but I guess they don’t know how to do their job and just dismiss people and their problems. The help isn’t help. Thanks for not helping like your TOS team.

EA_Darko