After contacting ea.help, via live chat, I was able to reset password and play
This happens every time I start Madden 21, it will also happen again if i play franchise, but i can skip it and play offline. It will not skip it to be able to play online or face of the franchise modes. I do have 2-factor authentication, but i only set it up on the day of my comment, so it was done after this issue had been happening.
Community ManagerDo you happen to be playing through a VPN? Also, I assume it's still occurring after enabling two factor authentication?
I only use my household wifi network, and yes, it continues to happen.
Community ManagerThanks for getting back to me. That's really odd. You obviously shouldn't be needing to reset your password so often. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.
That made no difference. I'm attaching a screenshot of what i always see as well
Community ManagerAre you sure you're logging into the right account? I'm not seeing Madden 21 as ever having been played on the one you're posting with. There's also no Xbox gamertag linked to it. If you keep changing the password for the wrong account, I can see why this would still be coming up.
then i don't know what account it has me under. as you see in the screenshot, it already has an account attached to my xbox gamertag (devalex11), So which one it is, i have no idea. when i check my ea account, everything looks correct, so i don't know why it wouldn't be the same. my phone wont recognize the qr code to make it easy, and the web address took me to eahelp. I only have used my one email for decades.
Community ManagerI think it would be best to contact an advisor about this so they can look up the account. To do that, message @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
Community ManagerWhat happens when you try to reset your password?
I reset my password on this site, but on the game it still pulls up the faulty QR code
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