After contacting ea.help, via live chat, I was able to reset password and play
then i don't know what account it has me under. as you see in the screenshot, it already has an account attached to my xbox gamertag (devalex11), So which one it is, i have no idea. when i check my ea account, everything looks correct, so i don't know why it wouldn't be the same. my phone wont recognize the qr code to make it easy, and the web address took me to eahelp. I only have used my one email for decades.
Community ManagerI think it would be best to contact an advisor about this so they can look up the account. To do that, message @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
