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LAZYBOAZ's avatar
LAZYBOAZ
6 years ago

Bug on MUT Draft

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID? Walnutchain8172
Date/time issue occurred 12/27/19 6:00 am
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? MUT Draft Champions
Summarize your bug I did the draft champions and I was 3-0 just finished my third game went back to start my next and it gave me coins and stuff but didn’t let me continue playing. I had to pay 9,000 coins to join and was rolling idk why it didn’t let me continue to 6 games!?
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? My game was over in MUT draft and I got back to the home screen and instead of letting me continue it stopped me.
What happens when the bug occurs? I have to pay to play again
What do you expect to see? Reimbursement
PS4 Crash Reporting: Please copy the text you put in the crash report here. On xbox
What is the AMD or Nvidia Model Number of your graphics card? Don’t have
Enter RAM memory size in GB Don’t know

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5 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @LAZYBOAZ 

    It looks like you are in your placement matches. Are you able to continue playing them so you can be placed in the right division?

  • dkong16's avatar
    dkong16
    6 years ago

    Whenever I play mut draft against ai, I pay 9,000 coins and I draft a good team and when I’m in the middle of the game, it sends a message and I have to restart an I slowly lose my coins until I can play draft anymore. My WiFi is fine because I can play any game that requires WiFi and I play fine. I win games and then gives me that  notification and now I can’t play because I lost all my coins. I don’t think that I have an ea account and I’m able to do any other game mode. I am a Xbox user and this happens like 6 times. Respond soon please.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @dkong16 

    You have an EA account because it is required to play our games. You likely created one for your Gamertag a while back so you don't need to do the account creation process again for every EA game you login to. You can actually see what email address is registered to your EA account by going inside of Madden to settings to see your account info.

    It sounds like you're getting disconnected from the servers due to a connectivity error. These steps below help a lot of players avoid that, let us know if they do the trick for you. Sorry to hear what's happening though, I know coins are not always easy to come across so we'll want to make sure we cut out those losses going forward for you.

    Reboot the power to the modem/router

    1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

    How to power cycle your Xbox console:

    1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console’s power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

    1. Plug the console power cable back in.
    2. Press the Xbox button  on your console to turn on the Xbox One.

    Clear Mac Address

    1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
  • LAZYBOAZ's avatar
    LAZYBOAZ
    6 years ago

    Not without paying another 9,000 coins. My main issue is that the top prize at 6 wins is what I’m going for and it’s hard enough as is without having to restart after winning 3 straight! I just wanted to inform y’all of what happened and ask for a possible refund on the 9k I had to pay to continue playing. It did not affect my placement rank fortunately! 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago
    @LAZYBOAZ wrote:

    Not without paying another 9,000 coins. My main issue is that the top prize at 6 wins is what I’m going for and it’s hard enough as is without having to restart after winning 3 straight! I just wanted to inform y’all of what happened and ask for a possible refund on the 9k I had to pay to continue playing. It did not affect my placement rank fortunately! 

    @LAZYBOAZ 

    Our forum staff cannot grant compensation for these requests and generally it's not something our Support staff can do. However if you want to inquire if that's what you feel will help resolve this for you, please contact an EA Advisor as soon as possible at Help.EA.com.

    Thank you for taking the time out to report this on the forums and best of luck to you in your next Draft game. 

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