Can’t log into EA Servers
Product: Madden NFL 23 Platform:Sony Playstation 4 Which console generation do you have? Sony PlayStation 4 What is your gamertag/PSN ID? Hartz205 Date/time issue occurred 8/16 2pm-10pm 8/17 5pm-...
Forum Discussion
I have this exact same issue on XBOX Series X. Unknown login error and can’t play any online modes. Only affects Madden 23. Not other network issues with any other games or services.
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey @MitchellZ87 For Xbox can you try the below steps and confirm if you keep getting this message as well?
- Close other running games or apps, (for Series X|S also close others running in quick resume)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Remove then Readd Gamer Tag to console
hey @EA_Illium
I’ve tried most of these steps prior to posting. They did not work. Will try again this evening to verify. For the record, I can login to my EA account and play online on every other game I own though, to include Madden 22, it just will not login on Madden 23. I did not have this issue prior to installing the update for Madden 23 last week.- @EA_Illium Just tried, again, still will not login to EA on Madden 23. Every single other game I have works fine for online. To include other EA games. Getting frustrated not being able to play the game I paid a lot of money for…
