Can’t log into EA Servers
Product: Madden NFL 23 Platform:Sony Playstation 4 Which console generation do you have? Sony PlayStation 4 What is your gamertag/PSN ID? Hartz205 Date/time issue occurred 8/16 2pm-10pm 8/17 5pm-...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey @MitchellZ87 For Xbox can you try the below steps and confirm if you keep getting this message as well?
- Close other running games or apps, (for Series X|S also close others running in quick resume)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Remove then Readd Gamer Tag to console
hey @EA_Illium
I’ve tried most of these steps prior to posting. They did not work. Will try again this evening to verify. For the record, I can login to my EA account and play online on every other game I own though, to include Madden 22, it just will not login on Madden 23. I did not have this issue prior to installing the update for Madden 23 last week.
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