Can’t log into EA Servers
Product: Madden NFL 23 Platform:Sony Playstation 4 Which console generation do you have? Sony PlayStation 4 What is your gamertag/PSN ID? Hartz205 Date/time issue occurred 8/16 2pm-10pm 8/17 5pm-...
Forum Discussion
Product: Madden NFL 23
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? Ryanf211
Date/time issue occurred Since launch
What type of issue do you have? Gameplay
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? PML
Summarize your bug Won’t launch EA
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Trying to log into the EA servers on my console
What happens when the bug occurs? It says you must be signed into EA servers and PlayStation. Also a unknown logging issue has occurred. I know my ps5 is connected to the internet since I can stream Hulu with no issues.
What do you expect to see? Being able to log into my EA account
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
Won’t let me log into Ea servers I have internet connection and can stream Hulu
madden 23 won’t let me play online I have ps plus and my WiFi is connected I also reseted my ea password and it still won’t work. I know i did not just spend 70 bucks and not even be able to play
EA_IlliumEA Staff (Retired)
Hi @brayslayer Can you try running through the following steps and check if this message continues?
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Did it all still coming up with the same thing
