Forum Discussion

6 years ago

Solved

Can’t open Madden 21

I am having issues opening Madden 21 on origin. I’ve tried signing out of the the app and back in and even uninstalling my game and re-downloading it but Madden will still not open.

Bogee_Jonesold
6 years ago
just curious - is it a minor account? EA are the Origin security servers used at all somewhere in the process for validating minor accounts?
My son has a minor account via Origin and can not play M21 on PS4. Other people have the same issue with minors.

see https://answers.ea.com/t5/Technical-Issues/Sons-account-wont-connect-MUT/m-p/9439497#M504

EA_Kent

Community Manager

6 years ago

@_smelvin_81

Thanks for giving it a shot. What are you seeing when you try launching the game? Does it give you any error messages at all, or is it just not doing anything?

/Kent

Bogee_Jonesold

6 years ago

just curious - is it a minor account? EA are the Origin security servers used at all somewhere in the process for validating minor accounts?

My son has a minor account via Origin and can not play M21 on PS4. Other people have the same issue with minors.

see https://answers.ea.com/t5/Technical-Issues/Sons-account-wont-connect-MUT/m-p/9439497#M504