Can’t Open My Unopened Packs

Product: Madden NFL 23
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5 Digital Edition
What is your gamertag/PSN ID? tjsean39
Date/time issue occurred 12/22/2022
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I bought 2928 packs with coins using the 16 gold player pack bundles. When I try to get into the unopened pack screen I am kicked out of Ultimate team. I have tried all of the troubleshooting processes that ea help have suggested and they haven’t worked. I have almost all of my coins invested in those packs and don’t know what to do.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Purchase 2928 packs and try to get into the “unopened packs” page.
What happens when the bug occurs? The “Error our servers cannot process your request at this time” message pops up and I am booted from ultimate team
What do you expect to see? I would expect to get into my unopened packs page where I would be able to open up the packs I bought
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