Can’t use in game currency
Since 09/22/2022 at approximately 11 am est, I have not been able to use Madden 23 in game currency in the MUT23 store. I keep getting an error message saying “unable to complete transaction due to p...
Forum Discussion
@PoundGLegit Me as well
EA_Kent
Community Manager
Community ManagerHey everyone,
If you're still running into this same error can you share a bit more info so we can pass this along?
- Which platform do you play on?
- What is your Xbox Gamertag, PSN ID, or EA Account ID?
- When did you first start seeing this error?
Thanks!
PSN ID: PoundGLegit
platform: PS4
Did anyone find a Fix?
- @AMAIN58 only fix is if you are on ps5/series s/x you can download the ps4/xb1 version and use the store there. otherwise there is no fix until EA stops being smooth brains.
PS5
MrPistolPete221
9/22/22
- @EA_Kent Are we going to be compensated for all the promos we are missing out on? I've spoken to EA too many times and they just tell me to wait for it to be fixed. I've talked to friends on Xbox and no issue, sounds like it is an issue between EA/Playstation.
nah bro it’s on xbox too, And same thing as everyone else buy one pack than error can’t buy anymore, Ea rlly just telling everyone that they gonna forward it to the Team meanwhile they ain’t. My Gamertag is: YetheKing
- @MrPistolPete221 they better compensate us bro we getting screwed over
Which platform do you play on? XBOX
- What is your Xbox Gamertag, PSN ID, or EA Account ID? DYSf xBURNTx
- When did you first start seeing this error? About a week ago.
I am playing on PS5 and experiencing the same issue.
gamertag = Bunders1980
support have been useless! I have completely uninstalled and reinstalled but get the same error. I have attached a screenshot showing what happens any time to try to purchase ANY pack!
When is this going to get fixed. I can’t use my in game currency and I’m missing out on so many players because of it. My money is stuck in the store (3350 madden points) and I can’t use it because of this bug. And those of us that are affected by this are not getting any answers or response from ea help on the issue. I haven’t had access to the store since 09/22/2022 and can’t get anyone to fix it. Why is this taking so long? How many times do we have to complain about it to get it fixed? Why are we being ignored on this issue?
@PoundGLegitIt's not going to be fixed, they don't give a frick about a few of us at all. That EA rep replied and he won't ever reply again lmao.
They already deleted one of my post when I said some legal stuff saying its not allowed on the forums. But what else are we supposed to do? They respond once every 4 or 5 days and ask the same questions that we’ve already answered and say it’s been referred to the team. Smdh.
- @PoundGLegit I’m in the same boat dude. Literally the definition of theft and they still neglect to do anything about it. I need compensation for all the rewards I’m missing out on.
- @Big_Burger510 Legit at this point it’s becoming mad annoying i haven’t been able to buy packs and my field pass is * up at this point they gotta refund people they money if they ain’t gonna fix anything
@EA_Kent wrote:Hey everyone,
If you're still running into this same error can you share a bit more info so we can pass this along?
- Which platform do you play on?
- What is your Xbox Gamertag, PSN ID, or EA Account ID?
- When did you first start seeing this error?
Thanks!
Having same issue
PS5
Cowboyjake1988
First happend 09/26/2022
Xbox series X
j21jwc
Started happening 9/26 in the early afternoon US central time
