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BonesEnjoi's avatar
BonesEnjoi
New Scout
4 years ago
Solved

CANNOT DO ANY CHALLENGES ULTIMATE TEAM

Any time I try a challenge it says "Our servers cannot process your request" and it backs out to the main menu. Whats the deal, I payed 90 Dollars for the "Ultimate Edition" or whatever and I cannot ...
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hey @BonesEnjoi When you have a moment can you try the following steps and check if you continue getting that message?

    • Close other running games or apps, (for Series X|S also close others running in quick resume) 
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Remove then Readd Gamer Tag to console 
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

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