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Anonymous's avatar
Anonymous
11 years ago

Can't buy MUT points on madden 15 xbox one

I try and buy points on MUT madden 15 and keep getting error saying your last purchase is still processing and that I can't buy points until it goes thru I have called ea and Microsoft and both says everything looks good on there end and that there is nothing processing. Everything can't be good cause I keep getting this message for a week now and I have called ea and Microsoft 5 times each and still nothing

6 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    11 years ago

    That is odd, clear your cache and see if that flushes out the problem.

    1. On the console, press and hold the Xbox button until the light behind it turns off (about 5 seconds), which means the console is off.
    2. After the console has shut down, unplug the power cord and wait 30 seconds.
    3. Plug the console back in and turn it on using the Xbox button. Power cycling will reset the network card and clear the cache. 

    Also, try power cycling your modem and/or router.

  • ahibby's avatar
    ahibby
    11 years ago

    Hey guys, checking in here with the same problem.  Microsoft had me try what you suggested Barry and it still is not working.  I've had the problem since day 1 (actually pre-release).  I've NEVER been able to purchase points.

    I was wondering if it had something to do with EA access?

  • Anonymous's avatar
    Anonymous
    11 years ago
    this Didn't work I have had this problem since day one and I have the ultimate edition
  • Anonymous's avatar
    Anonymous
    11 years ago

    That didnt help at all i was also told to change the clock on the xbox and shut down my internet to refreash the clock on the servers and that didnt work also. I call you support and was supposted to get a response but i have not got one. 

  • Anonymous's avatar
    Anonymous
    11 years ago

    That didnt help at all i was also told to change the clock on the xbox and shut down my internet to refreash the clock on the servers and that didnt work also. I call you support and was supposted to get a response but i have not got one.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Did you happen to already try going and play through a few 'online' H2H matches?

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