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screw_the_navy's avatar
6 years ago
Solved

Cant login EA server on PS4

Can login to EA on phone and computer but not on PS4 preventing me from getting an updated roster for madden 20. I pressed the button that said login to EA but then it says I must login to EA to do this so... I dont get why that option is there first but also how do I get this fixed? This has been a 2 month issue and EA chat people couldnt help because everything they told me to do, I did but it's still a problem 

  • Hi there, @screw_the_navy.

    Can you give me some more details on what the issue is? What happens when you try to log in on your console?

6 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi there, @screw_the_navy.

    Can you give me some more details on what the issue is? What happens when you try to log in on your console?

  • Everything is fine for online stuff and internet but no matter what I do I can not access my EA account for madden 20. I can go on it threw my phone and other ways but on my playstation it would even let me access it to even let me try and log in or connect

  • @EA_Aljo  I accidentally pressed the accept as solution button. But also when I press the sign into ea button it says that its invalid and that's why I press the sign in but it wont let me get passed that. Also it says visit help.ea.com and I did and can sign in and everything it just wont go threw on the PS4. So my account isn't invalid but it says it is 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @screw_the_navy 

    Are you absolutely sure you're using the right email address of your EA account? That's one of the main reasons this happens. It could be a different email than the one your PSN ID/Xbox gamertag is on. Something else you can do is change the password on your account at www.origin.com. Another reason this happens is if you've tried to log in too many times. That will lock you out for about 90 minutes.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @screw_the_navy 

    If you can log in on other games fine, try downloading the FIFA 20 demo. Once it's loaded, go to Customize > Online Settings > EA Account. You will see the email of your account there.

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