Captains badge missing in gameplay

Product: Madden NFL 23
Platform:Sony Playstation 4
Which console generation do you have? Sony PlayStation 4
What is your gamertag/PSN ID? Twiltshakur
Date/time issue occurred 12/10/22
What type of issue do you have? Gameplay
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? Idk
Summarize your bug Captains badge does not show up on players during gameplay. Y’all really don’t pay attention to detail and it’s disappointing. Please pretend like you care about your customers.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Franchise mode
What happens when the bug occurs? No captain
What do you expect to see? The captain badge on the uniform!
PS4 Crash Reporting: Please copy the text you put in the crash report here. No crash
What is the AMD or Nvidia Model Number of your graphics card? 123
Enter RAM memory size in GB 300

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Details are key. Little effort can’t hurt.