Forum Discussion

Hammscrusher's avatar
4 years ago

card becoming bnd and not switching back after i took abilities off

Product: Madden NFL 23
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? ThePyrexMan
Date/time issue occurred 08/15
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Seasons
Summarize your bug I bought a Justin Herbert off the market put ability on him and he became BND. Took the abilities off because i wanted to sell him and he is still BND. I want to sell him and get my 100,000 coins. I have photos of the purchase made on your marketplace and the bnd i have has 2.000 training exchange instead of 150 like the ones that came in the starter packs. please fix this so i can get my coins
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Put abilities on card and undue the upgrade
What happens when the bug occurs? my car became BND
What do you expect to see? make my card actionable or give me coins to make up for the price lost.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

here are the pictures proving i got ripped off

49 Replies

  • This is currently happening to me! I’ve tried reaching out to multiple sources and no answers for two days now. 

  • @EA_Kent This is happening to me now! Madden 24 since the Unstoppable update! I’ve been reaching out with now answers for days now, please help!
  • Either EA Kent is a bot or he has terrible customer service, still waiting on answers! 

  • Hello,

    is there any update here?? It’s a bit frustrating that we can’t even get a make right or coins manually added from the EA team. I have a full time job and family. I can’t waste the cards I purchased that were expensive

  • alecd97's avatar
    alecd97
    2 years ago

    Did you find a fix for this? I’m going through the same thing as well.

  • I don’t believe this to be sufficient action to corporate recognized defrauding of customers. We pay real money for cards to have in game currency and then when your system glitches and essentially wipes in game currency this analogous to a bank in which glitches make your money disappear. This is unacceptable and the widespread reporting of this issue seems to be sufficient to elicit a class action lawsuit. I’m not proposing it come to it, but I would also hope you all at EA would have some motivation to prevent it from reaching that point. 

About Madden NFL Franchise Discussion

Playing any other Madden Games? Talk about your experience on our community forums.33,114 PostsLatest Activity: 22 hours ago