Child EA account cannot start Madden 21 on PS4

Product: Madden NFL 21
Platform:Sony Playstation 4
Which console generation do you have? Playstation 4 Pro
What is your gamertag/PSN ID? BrentonBrenton44
Date/time issue occurred 28 August 3.45pm
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug My son was able to play Madden 20 with his child EA account. He cannot login to Madden 21 as it states that he must be logged in to Playstation Network and EA servers. He can play other games using his EA account and Playstation Network like EA's Plants Vs Zombies.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? My son was able to play Madden 20 with his child EA account. He cannot login to Madden 21 as it states that he must be logged in to Playstation Network and EA servers. He can play other games using his EA account and Playstation Network like EA's Plants Vs Zombies.
What happens when the bug occurs? My son was able to play Madden 20 with his child EA account. He cannot login to Madden 21 as it states that he must be logged in to Playstation Network and EA servers. He can play other games using his EA account and Playstation Network like EA's Plants Vs Zombies.
What do you expect to see? My son was able to play Madden 20 with his child EA account. He cannot login to Madden 21 as it states that he must be logged in to Playstation Network and EA servers. He can play other games using his EA account and Playstation Network like EA's Plants Vs Zombies.
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dmckie55
5 years ago
@argyll10 I managed to sort this as my son had turned 13 so his account was upgraded to a Teen account. If you have a pre-teen account then I suggest that you chat will EA Help.

17 Replies

EA_Barry
Community Manager
5 years ago
@dmckie55

Can you check if creating a new PSN account for your son and then link it to the existing EA account allows him to play.

This is not ideal but may be a functioning workaround for now:

https://answers.ea.com/t5/Technical-Issues/Sons-account-wont-connect-MUT/m-p/9443592#M805
dmckie55
5 years ago
Will that still allow him to keep any Rookie Premier players that he obtained in Madden 20?
dmckie55
5 years ago
My son's EA account is attached to mine and so he has not got an email address associated with EA and so I cannot connect his EA account to a new PSN.
argyll10
5 years ago
Same problem here.
dmckie55
5 years ago
@argyll10 I managed to sort this as my son had turned 13 so his account was upgraded to a Teen account. If you have a pre-teen account then I suggest that you chat will EA Help.
abca61M9RS8ecQ
5 years ago
Is there a better answer for this question?
ramjet729
5 years ago
Did anyone find a solution to this? My son got Madden 21 for Christmas and he can’t connect to EA servers. We’ve tried re-installing the game and checked internet connection, etc. My account works fine though, and his account has no problems on Madden 20.
abca61M9RS8ecQ
5 years ago
I have not been able to solve this problem. Very disappointing; many free games have better support than this.
IPseudo
5 years ago
I went to hell and back trying to solve this problem for my son. For whatever reason, madden 21 or EA or whoever is very sensitive when it comes to minors playing this game (IF) they are under 13 years of age. The only fix to this problem is to log in as the family manager account. Then go to Family management in settings and create a new user. Make sure that you create the account as an "Adult Account" and make sure the age you enter is at least 13 years or older. I just put the birth date in as 2000 to be safe. Once you create this new account, all of these problems will go away. Just know you will have to go to gmail and create a new gmail email for this new user. It was a total pain in the arse but this works.
rcraps4031
5 years ago
I was thinking of doing the same but it sucks that we even have to do that. I am the parent, not EA, I will decide what is right for my child. Hate that he has not been able to enjoy his Christmas gift to it full extent yet.