Forum Discussion

V1beN's avatar
3 years ago
Solved

Coin ban.

For all of you people who say back and purchased those coins from the big madden streamers, you know the one at the beginning of some of these madden videos. You all are probably being banned for that and having your coins taken away and you all are being scammed. Two things; you all buying those third party coins paying your hard earned money to this person who then takes that very money and purchase real madden currency so while you all think your getting ahead of the game. If you read the madden rules you should know that it is against the rules. Two; now you get banned and they don’t because your account is now a cheating account and their account is legit you see where I am going with this. Spend your money wisely don’t get sucked into that crap those guys are giving you because ea knows this and it only hurts the brand then you all start crying about your account being banned and your coins being taken away. Be smart

  • If you or anyone else has a ban on their account @V1beN then you will need to speak to our Terms of Service team.

    There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

7 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    If you or anyone else has a ban on their account @V1beN then you will need to speak to our Terms of Service team.

    There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

  • @EA_Darko thats funny... you are writing "we are not able to assist with TOS issues" but you idiots are not able to help at all. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @Uwemoyela369 if you can't post without being rude and abusive we'd ask that you not post.

    Darko 

  • I've been playing MUT since it's inception in 2011 I've been playing Madden since the 90's. In that span of time I've never cheated the system in any way whatsoever and until now I've not had an issue. Today I got hit with a "coin distribution sanction" and my 4,082,000 wiped from my account. I spend hundreds a year in real money on this game and this year was no exception. And my reward for loyalty to this franchise and all the money spent over the years is to wipe my coin stack and make me want to never buy another Madden game again. I've contacted support but I doubt they'll fix their mistake. People make posts like mine and I'm sure you all instantly go to "dude cheated the system and got caught" but what's more likely, that after all these years of playing this game and this mode and never being banned or sanctioned I just up and decided to buy & sell coins this year or that EA is banning a lot of people in waves and mistakes are happening? 

  • rynslette's avatar
    rynslette
    New Rookie
    3 years ago

    based on my forum posts it looks like there is no way to speak to anybody at EA about anything cause you guys dont respond unless you can paste some canned response. I didn't get banned for anything but might as well try to hijack a little in hopes EA pays attention at some point.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey all, going to lock this thread as there is nothing more we can do on AHQ.

    If you have a ban on your account you can appeal it with our TOS team.

    If they decline it then there is nothing anyone can do to change this.

    Darko

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