College Football 25 Ultimate Team

i opened a pack after completing a solo challenge and pulled 2 solid 82s, 79, and the new 86 Tua. i picked the right end 82 and obviously the new Tua. after i selected my picks and confirmed the game crashed. i rebooted the game up and i no longer have the pack or the cards. i have the clip of me playing the solo challenge, beating it, opening the pack and pulling the cards. i tried to add it but it said unsupported extension type.