Having an issue with playing Madden on the Xbox Series X. Whenever I log in to the game and play a game, I can successfully finish the game, and have the results saved. If I immediately play a second game, once the game is finished, I receive an error message saying that I'm no longer logged into the EA server. This has caused my to receive DNF on the Solo Battles as well as not saving the results of Challenges so I'm forced to play them over. Why is the system signing me out from the EA server and preventing me from saving the results? Please fix this.

Hi @Big10Hutch, There are some troubleshooting steps I'd like to try to see if we can help with the disconnections you've been seeing. When you have the chance I'd recommend starting off with the basic connectivity steps from the EA Help website first. If you're still running into any trouble after that check out the Xbox-specific steps as well. Let me know how that goes once you've had the chance to give it a try. Thanks! /Kent

Constantly signed out of EA server

12 Replies

EA_Kent
Community Manager
5 years ago
Hi @Big10Hutch,

There are some troubleshooting steps I'd like to try to see if we can help with the disconnections you've been seeing. When you have the chance I'd recommend starting off with the basic connectivity steps from the EA Help website first. If you're still running into any trouble after that check out the Xbox-specific steps as well.

Let me know how that goes once you've had the chance to give it a try. Thanks!

/Kent
jonnirottin
5 years ago
the suggested remedies do not work. * weeks with this problem across Origin, not only Madden
jonnirottin
5 years ago
@EA_Kent doesn't fix problem.
EA_Kent
Community Manager
5 years ago
Hi @jonnirottin,

Thanks for following up. There are some other things we can try that may help stop these disconnections. If you haven't already can you try setting a different DNS in Windows to see if that makes a difference at all? I've seen some cases where using a different DNS can help with similar issues.

You can update the DNS through the TCP/IP Settings in Windows. For more details on how to change them check out the Microsoft Support website. If you choose the Manual option you can enter a DNS of your choosing. I usually recommend the public Google DNS (primary DNS: 8.8.8.8; secondary DNS: 8.8.4.4), but if there's a different DNS you would rather use instead that's OK as well.

Let me know how that goes once you've had the chance to give it a shot. Thanks!

/Kent
jonnirottin
5 years ago
@EA_Kent Changed DNS and DNS secondary back to Google DNS... tried, performed troubleshooting with those setting to no avail. Changed back to my primary. NO problems with other companies or on PS4... only on Origin and EA Desktop which I just removed period.
TheGodDamCops
4 years ago
Why should we have to change anything on a brand new system. Do they not bother checking this *? They turn it on and I boots up and they're like, ok box it up and ship it.
bpeck7
4 years ago
I have the same freaking problem! It's BS!!
bpeck7
4 years ago
You guys need to figure out how to fix this for everyone cause this is crap!
Presbyter_Scots
4 years ago
Similar issue. Continue to be kicked out of EA Server when in FoF mode -- no internet issues on any other device (DNS or otherwise). Cannot save game, keep getting booted back to the previous step in the process, beyond infuriating. Will give Madden a few more shots then I'll just pack it up - amazed that even if the internet went down that you can't complete a game - what a joke of a safety net.
stardust2009cj
4 years ago
When im playing fifa and madden the same thing happens I load to a game its I play for around 10 mins and then... logged out of ea. Never had this problem on my xbox one now on my series x this is happening...