controller icon is stuck in the middle when trying to select my team
Product: Madden NFL 22
Platform:Microsoft XBOX One
Which console generation do you have? Microsoft Xbox One S
What is your gamertag/PSN ID? HendosMoney
Date/time issue occurred 08/16
What type of issue do you have? Gameplay
Which mode has this happened in? Face of the Franchise
Summarize your bug Whenever I select the option to play season game in face of the franchise I am not able to. Usually when you play your controller icon appears on your team’s side of the screen. However this is not the case and it’s in the middle. When I press accept to to try and start the game nothing happens. I get stuck and I cannot play the game. I am only able to simulate weeks ahead and if a certain week has a cutscene that throws you into a game that’s the only time I can play. This happens across all my careers I’ve started once I’ve gotten into the regular season. I’ve tried playing on my other accounts and I’ve encountered the same problems.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to play a season game after week 1.
What happens when the bug occurs? The game won’t let me start the game. I press accept but it doesn’t work because the controller icon is in the middle of the screen.
What do you expect to see? The controller icon on my teams side of the screen so I can play.
PS4 Crash Reporting: Please copy the text you put in the crash report here. Whenever I select the option to play season game in face of the franchise I am not able to. Usually when you play your controller icon appears on your team’s side of the screen. However this is not the case and it’s in the middle. When I press accept to to try and start the game nothing happens. I get stuck and I cannot play the game. I am only able to simulate weeks ahead and if a certain week has a cutscene that throws you into a game that’s the only time I can play. This happens across all my careers I’ve started once I’ve gotten into the regular season. I’ve tried playing on my other accounts and I’ve encountered the same problems.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
Picture of The situation attached
[EDIT: amended thread title to improve clarity if other players face the same issue]
@ak47heem
Our Support team will gladly be able to assist in updating your account to ensure all of your PSN IDs are functional. We want to make sure each EA account only has 1 PSN ID associated with it, otherwise you may run into some in-game issues like the controller being stuck in the middle of the screen. We know this can be a frustrating journey and our team is here to help get you set on the right path. Here is how to contact them below:EA Help on Twitter
https://twitter.com/EAHelp
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