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ofekrotter29119's avatar
ofekrotter29119
5 years ago
Solved

Derwin James Crown Token Not received from Twitch Stream

i didnt got my crwon token for wathchin 3 hoursand i did got 3 twich drops EA_Blueberry: Changed post title
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    *2/11*

    Update to Derwin Vs. the World Tokens:

    Hey everyone,

    4 Tokens is the "correct" amount to have. There was an issue with the first stream where some viewers didn't get a token so a MUT Tip was sent out to everyone to catch-up.

    Official tweet: https://twitter.com/MaddenNFLDirect/status/1311390336741249024

    If you watched the stream but did not receive a token, please sort your binder by NEW and see if the token was automatically sent there.

    If you do not see a Crown token within 24 hours of the stream and after power cycling your console, please reach out to our Support team in order for them to pull up your account and verify eligibility. They can also check to ensure a Twitch account is linked to your account and walk you through the process of linking & un-linking EA/Twitch accounts to avoid any issues moving forward. 

    More information on Twitch streams can be found here: https://help.ea.com/en-us/help/madden/madden-nfl-and-twitch/

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

@JonDuffer89 

Regarding the conversation with our EA Advisor, it sounds like they weren't able to verify the stream was watched successfully to trigger a reward. Maybe they didn't line up the dates correctly in the system, I must ask you to contact our Support team again to double-check to see if you were eligible for a Crown Token.

Our forum staff is unable to grant these Crown Tokens. As of right now, we're not aware of any outstanding issues with the Crown Tokens being sent out to accounts like we did the first week. I encourage all of you to contact an EA Advisor below as soon as possible for assistance with this request. Our forum staff is unable to grant Crown Tokens nor make any changes to EA accounts.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

  • JonDuffer89's avatar
    JonDuffer89
    5 years ago

    @EA_Blueberry  Not aware of issues of tokens not being sent out? This whole thread is about that. I have reached out multiple times to the support team and now they are sending me here. I received the token and other content for EA live streams on prior dates just not on 9/22 after watching for about 3 hours. How can they verify anything when they do not even know about the series or its schedule it seems? I received the token from 9/15 and the most recent advisor convo (posted above) could not even see that on his end. As a community manager, please help the community and stop allowing us to be sent in circles especially ones that are honest. I am only requesting the 4th token as you have mentioned is the "correct" amount while some already have 5. Can you not connect me with someone who actually know what they are doing and provide a resolution?

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