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jaystacks522's avatar
jaystacks522
2 years ago
Solved

Desync Error in Franchise Mode

Product: Madden NFL 23
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox Series X
What is your gamertag/PSN ID? Jaystacks76
Date/time issue occurred 3/8/23 11pm
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? Illegal Contact2
Summarize your bug Desync error shuts down game during head to head play
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Start head to head user game in franchise mode
What happens when the bug occurs? Game allows us to play for a quarter or two then freezes and shuts down with Desync error
What do you expect to see? No error
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB 1tb

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Please provide fix for desync error

madden nfl 23
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    HI @jaystacks522 Thanks for this information, when you have a moment can we try going through our Xbox troubleshooting steps?

    Spoiler
    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Remove then Readd Gamer Tag to console 

    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

6 Replies

  • jaystacks522's avatar
    jaystacks522
    2 years ago

    Quick resume never works for me so I always end up relaunching. Unless you mean something else.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago
    @jaystacks522 No I was referring to the XSX feature. What was the last thing you did before the error happened?
  • jaystacks522's avatar
    jaystacks522
    2 years ago

    It just happens randomly during H2H franchise games. No rhyme or reason.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    HI @jaystacks522 Thanks for this information, when you have a moment can we try going through our Xbox troubleshooting steps?

    Spoiler
    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Remove then Readd Gamer Tag to console 

    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

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