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Anonymous's avatar
Anonymous
8 years ago

Desync has occurred

Product: Madden 18
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
Summarize your bug A box titled DESYNC pops up and says a desync has occurred. The scores, stats and quit from this game will not be recorded. This is in Online H2H franchise games only. We played year one as the Jets and Bills...ZERO issues, using custom offensive playbooks on all madden. We then changed year two to Schnaids PRO sliders from operation sports. My friend moved his team to London and became the monarchs. We attempted Monday 9/18 at approximately 12am CST until about 1:30 am to play our first H2H game. 5 attempts, all got the same error from just a couple minutes into the game all the way up to 1:34 left in the 4th quarter. Then early AM on 9/23 from approximately 4am CST until about 4:45am CST we tried twice, got the same error
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Grab a copy of my MCRN franchise and have a play.
What happens when the bug occurs? A box titled DESYNC pops up and says a desync has occurred. The scores, stats and quit from this game will not be recorded.
What do you expect to see? nothing....we try to play our games
What is your gamertag/PSN ID? in2chaos71
Date/time issue occurred 9/23 4am CST to 445am CST
PS4 Crash Reporting: Please copy the text you put in the crash report here. there was no playstation crash

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EA HAS asked to do the following:  These steps were performed on both my and my friends PS4's/

before calling and before our last attempt 9/18 we rebooted both modems and PS4's, and ensured PS4 software was up to date

Restore Licenses

Turning on UNPnP on router (Google WIFI with updated firmware)

Port forwarding to PS4 per list on help.ea.com

ports 80

443

465

983

3478-3480

3658

5223

6000-7000

9293

10070-10080

tcp and udp

Reinitialize PS4(short version) 

Redownload and reinstall madden 18 on both consoles

This all had been done prior to playing this morning 9/23 and it still happened twice so we gave up.

Performed UOtrace per EA Tech support(see attachment)

Ticket originally opened was EA Help 33376727

2 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago

    One other note...I am on a wired connection.  My 2nd google wifi AP is hardwired to the first and the PS4 is hard wired into that 2nd AP

  • Anonymous's avatar
    Anonymous
    8 years ago
    This past weekend, we tried playing two more times. The first with temoving custom sliders. Bam! Desync. The second with default sliders and no custom playbooks. That game went through just fine. Tech support claimed it was not an issue whatsoever, but yeah. Can you guys actually fix this or even do so much as reply? I spent many hours on the phone with you guys and you don’t even attempt to reply. Kincredibly disappointing. Maybe stop pointing folks with actual issues to your ‘support site’ that lacks actual support.

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